Privacy Policy

Information we process

• Account information, including your email address, display name, password verifier, plan, and account status.
• When you use Google sign-in, the Google account identifier, verified email address, name, and profile image Google provides for authentication.
• Device and installation information, including device name, platform, app version, public-key fingerprint, enrollment state, permissions, and connection status.
• Session and security information, including requests, approvals, timestamps, settings, audit events, network state, aggregate transport byte counters, and diagnostic errors.

Screen and control data

Live screen media and remote-control messages travel through encrypted WebRTC channels between the approved Controller and Endpoint. A relay may forward encrypted traffic when a direct connection is unavailable. The Endpoint reports aggregate WebRTC bytes for plan enforcement, but not screen frames or control contents. Remote Assist does not provide cloud session recording and does not store screen video as part of the service.

The Endpoint keeps assistance visible and uses operating-system permission flows. Remote Assist does not use Google sign-in to bypass device consent or screen-capture approval.

How we use information

We use information to authenticate accounts, separate each customer's devices, enroll and identify installations, coordinate sessions, enforce plan limits, restore requested sessions, diagnose failures, prevent abuse, and protect the service.

Google sign-in

Google sign-in is used only to establish your Remote Assist identity. Remote Assist never receives your Google password. We validate a short-lived Google identity token and retain the stable account identifier needed to recognize future sign-ins. We do not request access to Gmail, contacts, Drive, Calendar, or other Google services.

Sharing and disclosure

We do not sell personal information. Information may be processed by infrastructure providers needed to operate the service, disclosed when required by law, or used to investigate fraud, abuse, or a security incident. A person you authorize for assistance can see the screen and control capabilities you explicitly share during that session.

Retention and deletion

Account, enrollment, audit, monthly transfer, and session metadata is retained while needed to provide and secure the service. Expired challenges and other temporary authentication data are removed automatically. You may request account and associated-data deletion by contacting us. Some records may be retained when legally required or needed to resolve abuse and security incidents.

Security and choices

Remote Assist uses encrypted transport, account-scoped authorization, signed installation identities, and device fingerprint pinning. No service can guarantee absolute security. Protect your devices and account, remove devices you no longer trust, and end assistance when it is no longer needed.

Children and family use

Remote Assist is designed for visible support of people you are authorized to help. A parent or guardian is responsible for deciding whether and how the service is used for a minor. It must not be installed or used for hidden monitoring.

Contact

Questions, privacy requests, and deletion requests can be sent to avititievsky@gmail.com.