Handle more than one session
Keep several trusted devices available and move between active sessions without losing your place.
Secure help for people you trust
Remote Assist
Be there, even when you cannot be there.
See the screen they choose to share, guide every step, and control supported devices after they approve access.
Consent first
Encrypted connection
No recording by default
Responsive on real networksControl stays prioritized on slow links
Picture quality that keeps improvingSharper detail when the screen settles
One service. Every screen that matters.
Use one account across phones and computers.
Android
iOS
macOS
Windows
Linux
12languages
5platforms
2clear app roles
Why Remote Assist
Clear control. Less frustration. Trust stays visible.
Remote Assist combines practical controls, resilient connections, and straightforward consent so families and support teams can solve problems without guesswork.
Encrypted session active
Responsive input · adaptive video
Prioritize clarity over noise
Video adapts to weak networks, then spends available bandwidth sharpening a screen that has stopped moving.
Sleep when help is finished
Pause streaming, keep a lightweight heartbeat, and ask the Endpoint to resume when support is needed again.
Control the natural way
Tap, drag, long-press, pinch to zoom, type into focused fields, and use familiar navigation controls.
Recover without starting over
Trusted device identity, bounded replay, and connection recovery help sessions survive temporary network trouble.
Keep every device organized
Rename or remove devices, minimize active sessions, and close session history when assistance is complete.
Two focused apps
The right experience on both sides.
Install Controller where help begins. Install Endpoint on the phone or computer receiving assistance.
Controller
Everything the helper needs.
See enrolled devices, rename them, open multiple sessions, tap, drag, zoom, type, sleep, resume, minimize, or end assistance.
Get Controller
Endpoint
Assistance that stays visible.
The person receiving help sees readiness, permissions, identity, and active assistance in one clear place.
Get Endpoint
From download to assistance
Start helping in three clear steps.
-
01
Create your account
Use Google or email and password in Controller. This account keeps every enrolled device separate from other customers.
-
02
Add the Endpoint once
Enter the short setup key shown on the receiving device. Its installation identity is then remembered securely.
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03
Connect with approval
Choose the device and connect. The Endpoint shows who is asking, opens the required permission screens, and starts sharing only after approval.
Quick setup guides
The right path for every kind of help.
Controller belongs with the helper. Endpoint belongs on the device receiving help. The rest takes only a few guided steps.
Help a family phone
- Install Controller on your device and Endpoint on theirs.
- Enter the one-time setup key shown by Endpoint.
- Connect when they ask for help and approve the request.
Support a computer
- Install Endpoint on Windows, macOS, or Linux.
- Use its setup buttons to grant screen and control access.
- Connect with mouse, keyboard, zoom, and full-screen controls.
Manage several devices
- Give every enrolled device a recognizable name.
- Keep independent sessions open and switch between them.
- Sleep quiet sessions, resume later, or close them completely.
Trust is a product feature
Access is remembered. Consent is never hidden.
Remote Assist removes repeated account setup while preserving the approval and screen-sharing prompts required by each operating system.
Read the security answersPinned installation identity
Every enrolled device proves possession of its private key. An unexpected identity change requires enrollment again.
Encrypted media and controls
Screen video and input travel over encrypted peer channels, while the service coordinates authenticated sessions.
Visible assistance
Endpoint status stays visible. Android and Apple capture prompts cannot be silently bypassed by the app.
No recording pipeline
The service relays session coordination and does not provide cloud video recording in this release.
Native where it matters
Familiar on every device.
Each app follows its operating system while sharing the same account, device, session, and language model.
Download Remote Assist
Choose where you help and where help arrives.
Choose Controller when you provide help. Choose Endpoint for the phone or computer that receives help.
Which app do I need?
Most helpers install Controller on their own device and Endpoint on every phone or computer they support. You can use both roles with the same account.
Help in the language people know
Twelve languages, including full right-to-left layouts.
EnglishעבריתالعربيةРусский
EspañolFrançaisDeutschPortuguês
हिन्दी中文日本語Bahasa Indonesia
Clear answers before you install
Questions people ask first.
Remote access should be understandable. These are the important limits and expectations.
Can it connect again without another setup key?
Yes. The one-time setup key enrolls that installation. Later account access is automatic until the device is removed, its identity changes, or trust is revoked. Operating-system capture consent may still be required.
Can someone connect without the person knowing?
No. Endpoint status remains visible, and Android, iOS, and macOS enforce their own screen-sharing and permission prompts. Remote Assist does not bypass them.
Does remote control work on every platform?
Android, macOS, Windows, and Linux X11 support approved control within operating-system limits. iOS and Linux Wayland are view-only in this release.
What happens on a slow or unreliable connection?
The video profile lowers motion frame rate and resolution before sacrificing control delivery. When movement stops, available bandwidth is used to improve picture detail.
Can one helper support several devices?
Yes. One Controller account can enroll multiple Endpoints and keep multiple independent sessions open. Each Endpoint accepts one helper session at a time.
What makes Remote Assist different?
It combines one-time enrollment, visible consent, multiple simultaneous sessions, resilient low-bandwidth control, still-screen quality refinement, and native apps across phones and computers.
When “what do you see?” is not enough
Show up on their screen.
Install Controller, add the devices you support once, and be ready when someone calls for help.