Terms of Service

Consent-based use

You may use Remote Assist only on devices you own, administer, or have clear authorization to support. The person receiving assistance must understand that the Endpoint is installed and must approve the operating-system permissions required for screen sharing and control. Remote Assist must not be used for covert surveillance, stalking, credential theft, unauthorized access, or evasion of device security.

Accounts and installation identity

You are responsible for the security of your account and signed-in devices. Provide accurate account information and promptly remove Controllers or Endpoints you no longer trust. Device fingerprints and signed installation keys are security controls; attempting to impersonate, clone, or bypass them is prohibited.

Remote sessions

A remembered account or device enrollment does not remove operating-system consent requirements. Screen capture can stop when a device is manually locked, permissions are revoked, the operating system suspends the app, or the network becomes unavailable. Capabilities vary by platform; some platforms may support viewing without full control.

Acceptable use

• Do not access a device, account, or information without authorization.
• Do not distribute malware, interfere with the service, probe other customers, or defeat plan limits.
• Do not use Remote Assist to violate privacy, consumer-protection, employment, child-safety, export, or computer-access laws.
• Do not misrepresent Remote Assist as providing invisible or unconditional access.

Plans and availability

Features, device limits, session limits, and monthly transfer allowances depend on the selected plan. Plan details and estimates may change before purchase. Paid service, when offered, will be governed by the checkout terms shown before purchase. We may modify, suspend, or discontinue functionality and will make reasonable efforts to protect existing customer data.

Software and updates

Remote Assist grants you a limited, revocable, non-transferable right to use the apps and service under these terms. You may not reverse engineer the service to bypass security or access controls, except where applicable law expressly permits it. Security and compatibility updates may be required to continue connecting.

Suspension and termination

We may limit or terminate access when reasonably necessary to prevent abuse, address a security risk, comply with law, or enforce these terms. You may stop using the service and request account deletion at any time.

Disclaimers and liability

Remote Assist is provided on an "as is" and "as available" basis. To the extent permitted by law, we disclaim implied warranties and are not responsible for indirect or consequential loss, loss caused by unauthorized use of your account, or failures outside our reasonable control. Nothing in these terms limits rights or liability that cannot legally be limited.

Changes and contact

We may update these terms as the service develops. The effective date above identifies the current version. Questions can be sent to avititievsky@gmail.com. Our Privacy Policy explains how information is processed.