Remote Assist Support
Find setup steps, solve connection problems, manage your account, or contact support. Assistance is always visible and still requires the permissions shown by your device.
Choose the correct app
Install Controller on the device used by the helper. Install Endpoint on each phone or computer receiving help. iOS Endpoint sessions are view-only; Android and supported desktop Endpoints can allow approved control within operating-system limits.
Add a device
- Open Endpoint and find its one-time eight-digit setup key.
- Sign in to Controller, choose Add device, and enter that key.
- Confirm that the expected device appears. The key expires and cannot be reused.
Start assistance
Every session requires your approval. The named helper cannot start screen sharing until the assisted person accepts the visible request and completes any operating-system prompt.
- Select an online Endpoint in Controller and choose Connect.
- The person at the Endpoint checks the named helper and accepts or declines.
- The operating system may show a separate screen-sharing prompt. Android control works only when the assisted person has enabled the disclosed Remote control setting.
- Use Sleep to pause streaming, End to close a session, or the local Stop action on Endpoint to stop immediately.
Connection troubleshooting
- Confirm both devices have internet access and show the correct date and time.
- Open Endpoint and confirm it is enrolled, online, and not already assisting another Controller.
- Allow notifications so assistance requests and active-session status stay visible.
- After a lock or screen-capture interruption, unlock the Endpoint and approve the operating-system sharing prompt again.
- If a device identity changed after reinstall or data removal, remove the old entry and enroll the new installation with a new setup key.
Account and privacy
Account owners can remove trusted Controllers and Endpoints, enable Authenticator verification, cancel billing, or request permanent account deletion. Deletion is available from Controller Settings and from the authenticated web account page.
Manage account · Request account deletion · Privacy Policy · Terms
Contact support
Email avititievsky@gmail.com. Include the app role, platform, app version, approximate UTC time, and the visible error text. Do not send passwords, setup keys, Authenticator secrets, recovery codes, private keys, or screenshots containing personal information.